Hurricane Irma – Consular Assistance

September 12, 2017

The Government of Canada continues to work around the clock to ensure Canadians have the information they need to stay safe and to return home.

• Global Affairs Canada is actively reaching out to Canadians‎ through updates to the Hurricane Irma Travel Advisory website, through email and text, and via social media (Twitter and Facebook).
• We are closely following the impacts of Hurricanes Irma and Jose, and like all Canadians, we are deeply concerned with the situation and understand how frustrating it has been for Canadians in the region and for their families at home.
• Our top priority is ensuring the safety and security of all Canadians who have been affected and we’re working round the clock to bring them home.
• Since before the storms hit, Global Affairs staff have been actively reaching out to Canadians‎ abroad, and have made thousands of calls, texts and emails to get them and their loved ones the latest information.
• As airports resume operations and flights can get in and out, the Government of Canada has been coordinating with our international partners and airlines to aid in the evacuation.
• Three flights returned from Turks and Caicos and St-Maarten last night, bringing another 301 Canadians safely home.
• The Government of Canada has coordinated the return of 691 Canadians through commercial planes since conditions have allowed us to do so.
• Canadians abroad should contact the Emergency Watch and Response Centre and their airline company for the latest information on scheduled departures.
• The Government of Canada has also deployed additional resources to the region. A Canadian Airforce C-17 Globemaster plane is bringing disaster response supplies to the Caribbean, and will be used afterwards for evacuations as needed.
• The Canadian Disaster Assessment Team has deployed to Antigua to assess how Canada can provide humanitarian relief and assistance.
• In the meantime, HMCS St. John’s is equipped with humanitarian aid assets and is also on its way to provide assistance. The RCAF is currently working with allies and will assist in relief efforts as well. Canadian officials on the ground continue to work closely with our partners to assess the situation and provide assistance to Canadians.

The Government of Canada will continue to monitor the effects of the ongoing storm, and will provide assistance to Canadians. Canadians requiring emergency consular assistance should contact the nearest Canadian government office or Global Affairs Canada’s 24/7 Emergency Watch and Response Centre in Ottawa at +1-613-996-8885 (collect calls are accepted) or by email at